COVID-19 Update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The well-being of our guests and associates is of great importance.

These are the safety measures we have taken to protect our staff and guests:

  • Masks and front desk shield
  • Sanitizing front desk and lobby after a guest interaction
  • Hand Sanitizer in the lobby
  • Coffee supplies are upon request

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, The Dylan Hotel is working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps The Dylan is taking include:

Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

  • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. It’s important for their health and that of our guests.
  • All staff will wear face masks.  As required by San Mateo County, guests will also need to wear face masks. 
  • Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.

Cleaning Products and Protocols: Our hotels use cleaning products and protocols which are effective against viruses, including:

  • Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
    • All our guests rooms have dedicated air and heating systems and do not share air circulation with any other room.
    • Most of our deluxe rooms have balconies--if you wish to have additional fresh air.
  • Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys. Continued placement of hand-sanitizers at front desk and public space.
  • Back of House: In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, maid's closets, laundry rooms and staff offices.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.