FAQ & About Us
The Dylan Terms & Conditions:
Rate information:*All Rates are subject to availability and change. Certain Rates and Promotions may not be available for all dates of your stay. Other charges may apply for local amenities like parking beyond nights of stay, luggage and package storage and telephone access. Local taxes or tourism fees are not included in the total room rate. Please note that a change in the length or dates of your reservation may result in a rate change.
Groups: A reservation of five (5) or more rooms or five (5) or more room nights is subject to different policies. We welcome the opportunity to host your group. Please contact The Dylan directly for the best rate and policies
Call us at: 650.697.7373 or email us at: email@example.com. Please include:
· Name of your group
· Dates of stay
· Number of rooms, one or two beds and guests per room
· Airport shuttle is required
Multiple Nights: Due to our small hotel of 58 rooms, reservations for five (5) or more days is subject to different policies. Please contact the hotel directly for the policies.
Children: No extra charge for Children 17 and under in same room with an adult.
Occupancy: There are limits on the number of guests who may occupy the room type you selected which could impact the number of rooms needed and/or room rates for a reservation even if you receive a confirmation number. Maximum occupancy in guestrooms with two double sized beds is 4. Maximum occupancy in guestrooms with a queen or king bed is 2.
Extra Adult Charge: $20 per person in addition to the base room rate for the third and fourth guest occupying the guest room.
Rollaway Beds: There is a $20 charge for a rollaway bed. The Dylan has a limited availability of rollaway beds; we recommend that you make arrangements prior to arrival.
Room Type Availability: All Room types are subject to availability and change.
Room Type Upgrades: Upgrades may be available upon check in for an additional fee.
Room and Floor Assignments: The Dylan cannot guarantee specific room numbers, floor levels, and adjoining rooms. However, we make every effort to satisfy such requests.
Guarantee Policy: Valid credit card is required at time of booking. We are unable to accept debit cards or any card linked to a checking account for guarantee.
Check-in Policy: If you do not have a major credit card, we will require full cash payment at check-in as well as a 100.00 cash security deposit that will be returned to you at check-out pending a room inspection.
Cancellation Policy: Cancellation policies may vary by date of arrival; please refer to your confirmation letter. For all standard reservations- cancel 24 hours prior to arrival date to avoid penalty of 1 night's room charge. For all Park & Stay reservations – cancel 72 hours prior to arrival date to avoid penalty of 1 night’s room charge. Advance purchase reservations are non-cancellable, non-changeable.
Check-in: 1 pm Check-out: 12 noon Early check-in: The Dylan cannot guarantee an early check-in prior to arrival but will gladly note the request.
Early Departure Policy: Early departures after check-in will be charged one night in room and tax without 24 hour notice.
Stay Extensions: Based upon availability of both room type and rate, a reservation may be extended after check-in. Rates and room types may change based on availability and by day of week.
Parking: Parking is included the night(s) of stay. Additional parking may be available with a Park, Sleep and Fly package for an extra charge but must be reserved in advance of arrival.
Luggage and Package Storage: Available for $5 per bag/package per day. Inform the The Dylan of packages sent prior to arrival. If package(s) is sent without advance notification, this charge will be applied to your final bill.
Pets: Pets are not allowed.
Smoking: The Dylan is a non-smoking facility. If you smoke in your room, there will be a cleaning fee of 150.00.
Damages: We value all of our guests. We have front desk staff on 24 hours a day to address any issuesthat arise, however if there is any physical or excessive noise issues,you will be responsible for any corresponding charges.
*Advanced Purchase Terms and Conditions
ADVANCE PURCHASE/NON-REFUNDABLE RATES - Rules & Restrictions Payments for bookings at Advance Purchase/Non-Refundable rates are not refundable and bookings may not be modified. Rates are subject to availability. Specific booking terms and conditions may vary and might include length of stay requirements, day of week restrictions, deposit requirements and blackout dates. Please check with The Dylan at the time of booking to determine if any additional conditions apply.
ADVANCE PURCHASE/NON REFUNDABLE RATE. Full payment in advance required. Must be purchased online at least seven (7) days prior to arrival. Your credit card will be charged immediately for entire stay. Advance Purchase Non-Refundable Rate discounts commonly range from five (5) to twenty (20) percent off the Regular Rate. No refunds for changes, cancellation or non-arrival on check-in date. Charges cannot be applied to other stays or services. No prices or hotel availability are guaranteed until full payment is received. Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation.
Modification of Reservation: Price quoted applies to exact date(s)/nights/stay booked. Modifications to your reservation (including but not limited to room type changes, date changes, etc.) are not permitted.
Early departure/cancellation: If you depart early or you cancel or fail to honor this reservation for any reason, you will not receive any credit or refund.
Extending your stay: Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.
Price: The price you selected includes room rate only and does not include taxes or any applicable service charges or charges for optional incidentals (including but not limited to gratuities, parking, and other optional incidentals).
Other restrictions: This rate is not combinable with any other offers and promotions, is not available to groups and is non-commissionable. If you fail to arrive at the hotel on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.
ADA - Accessible Features:
ADA Guest Room Mobility Accessible Features:
-Accessible doors and doorways (at least 32-inches of clear width passage)
-Peepholes at ADA height and average height
-Accessible bathrooms with grab rails next to toilet and in tub or roll-in shower
-Accessible clear floor space
Public Space ADA Accessible Features:
-Accessible parking spaces and signage (car or van) with appropriate access aisle
-An accessible route that allows for approaching and entering the hotel
-An accessible lobby entrance with automated door or ADA push plates
The Dylan at SFO, proud winner of the TripAdvisor Certificate of Excellence 2017, is a newly remodeled 58 room boutique hotel. They are conveniently located just 1 mile from the San Francisco International Airport (SFO) and feature a free SFO Airport shuttle bus to and from the airport. They are within 100 yards of the Millbrae BART/CalTrain station, gateway to downtown San Francisco and the Silicon Valley.
Our delicious complimentary breakfast features hot items that change daily, including: bacon, sausage, eggs, omelets, casseroles and potatoes. We also offer other tasty options: fresh waffles, fresh baked muffins, scones, danishes & cinnamon rolls, cereal, oatmeal, yogurt, fresh fruit, bagels & cream cheese, toast, hard-boiled eggs, ham & cheese, juice and freshly brewed coffee. Complimentary fresh baked cookies, coffee and tea are available the afternoon.
In 2017 The Dylan Hotel at SFO brought back mid-century modern with contemporary vibes through their recent remodel of the exterior, lobby, reception and breakfast room. The entrance is encased with eco-friendly siding and accented with a retro-feel hexagon patterned coreteen steel. Step into the lobby to the sound of subtle electronic jazz music quietly playing overhead as you take in the natural elements of the living wall and tree trunk table. Head to the reception, and enjoy the San Francisco murals behind the smoked glass and wood-grained shelving while checking in with our guest service agent. We offer complimentary Nescafé cappuccinos to enjoy while showing off your Scrabble skills on the giant wall game. In the morning enjoy a buffet breakfast featuring housemade granola, fresh baked muffins, waffles or some eggs and sausages along with many other goodies. While enjoying breakfast or waiting for our complimentary SFO airport shuttle, sit and admire the bigger than life sixties vibe wall art with starlet beauties and super heroes or just watch the wall mounted tablets streaming hip, retro movies.
Their newly renovated guest rooms display the dreamy artwork of famous surrealist photographer, Thomas Barbey. Each guest room features all American made furniture with built-in USB, plush pillow top beds, 40 inch LED and much more. The newly renovated bathrooms have imported Spanish porcelain tile and rain showerheads.
If you reserved a deluxe room you are in for a treat. Spin some vinyl records on the retro turntable, enjoy your balcony (16 of our 19 deluxe rooms have balconies), relax in one of the plush robes or perhaps just enjoy a cup of fresh brewed coffee or tea while relaxing on the comfy, pillow-top bed