The Dylan Terms & Conditions:

Rate information:*All Rates are subject to availability and change. Certain Rates and Promotions may not be available for all dates of your stay. Other charges may apply for local amenities like parking beyond nights of stay, luggage storage, etc.. Local taxes or tourism fees are not included in the total room rate. Please note that a change in the length or dates of your reservation may result in a rate change.

Children: No extra charge for Children 15 and under in same room with an adult.

Occupancy: There are limits on the number of guests who may occupy the room type you selected which could impact the number of rooms needed and/or room rates for a reservation even if you receive a confirmation number. Maximum occupancy in guestrooms with two double sized beds is 2 adults and 2 children. Maximum occupancy in guestrooms with a queen or king bed is 2.

Extra Adult Charge: $20 per person in addition to the base room rate for the third and fourth guest occupying the guest room.

Rollaway Beds: There is a $20 charge for a rollaway bed. The Dylan has a limited availability of rollaway beds; we recommend that you make arrangements prior to arrival.

Room Type and Floor Assignment Availability: The Dylan cannot guarantee specific room types/numbers, floor levels, and adjoining rooms. However, we make every effort to satisfy such requests.

Room Type Upgrades: Upgrades may be available upon check in for an additional fee.

Guarantee Policy: Valid credit card is required at time of booking. We are unable to accept debit cards or any card linked to a checking account for guarantee.

Check-in Policy: If you do not have a major credit card, we will require full cash payment at check-in as well as a 100.00 cash security deposit that will be returned to you at check-out pending a room inspection.

Cancellation Policy: Cancellation policies may vary by date of arrival; please refer to your confirmation letter.

  • Standard reservations- cancel 24 hours prior to arrival date to avoid penalty of 1 night's room charge.
  • Park, Stay & Fly reservations – cancel 72 hours prior to arrival date to avoid penalty of 1 night’s room charge.  
  • Advance purchase reservations are non-cancellable, non-changeable.

Check-in: 1 pm  Check-out: 12 noon  Early check-in: The Dylan cannot guarantee an early check-in prior to arrival but will gladly note the request. Arrival 8A-11A - nominal charge of $25 + tax

Early Departure Policy: Early departures after check-in will be charged one night in room and tax without 24 hour notice.

Stay Extensions: Based upon availability of both room type and rate, a reservation may be extended after check-in. Rates and room types may change based on availability and by day of week.

Parking: Parking: Limited lot parking is for one car per room, included the night(s) of stay with a parking permit.  Parking is not guaranteed and is on a first come basis. There is plenty of street parking free of charge. $10 for each additional car parked in our lot or you can park on the street free of charge. Extended parking may be available with a Park, Sleep and Fly package for an extra charge but must be reserved in advance of arrival.

Luggage and Package Storage: Available for $5 per bag/package per day.  Inform the The Dylan of packages sent prior to arrival. If package(s) is sent without advance notification, this charge will be applied to your final bill.

Pets: Dogs 35 pounds and 2 dog maximum and under are welcome.  There is a $25 per night pet fee plus a $150 deposit.  Please let us know in advance so we can block a pet-friendly room.

Smoking: The Dylan is a non-smoking facility. If you smoke in your room, there will be a cleaning fee of 150.00.

Transportation from San Francisco Airport: SamTrans Route SFO Guest Paid Public Airport Shuttle - Cost $2.25 / Adult, $1.10 / Child or Senior each way.

Groups: A reservation of five (5) or more rooms or five (5) or more room nights is subject to different policies. We welcome the opportunity to host your group. Please contact The Dylan directly for the best rate and policies

Call us at: 650.697.7373 or email us at: info@dylansfo.com.  Please include: Name of your group, dates of stay, number of rooms, one or two beds and guests per room and airport shuttle is required

Multiple Nights: Due to our small hotel of 58 rooms, reservations for five (5) or more days is subject to different policies.  Please contact the hotel directly for the policies.

Damages: We value all of our guests. Our front desk is staffed 24 hours a day to address any issuesthat arise, however if there is any physical or excessive noise issues,you will be responsible for any corresponding charges.

*Advanced Purchase Terms and Conditions

ADVANCE PURCHASE/NON-REFUNDABLE RATES - Rules & Restrictions Payments for bookings at Advance Purchase/Non-Refundable rates are not refundable and bookings may not be modified. Rates are subject to availability. Specific booking terms and conditions may vary and might include length of stay requirements, day of week restrictions, deposit requirements and blackout dates. Please check with The Dylan at the time of booking to determine if any additional conditions apply.

ADVANCE PURCHASE/NON REFUNDABLE RATE. Full payment in advance required. Must be purchased online at least seven (7) days prior to arrival. Your credit card will be charged immediately for entire stay. Advance Purchase Non-Refundable Rate discounts commonly range from five (5) to twenty (20) percent off the Regular Rate. No refunds for changes, cancellation or non-arrival on check-in date. Charges cannot be applied to other stays or services. No prices or hotel availability are guaranteed until full payment is received. Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation.

Modification of Reservation: Price quoted applies to exact date(s)/nights/stay booked. Modifications to your reservation (including but not limited to room type changes, date changes, etc.) are not permitted.

Early departure/cancellation: If you depart early or you cancel or fail to honor this reservation for any reason, you will not receive any credit or refund.

Extending your stay: Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.

Price: The price you selected includes room rate only and does not include taxes or applicable service charges or charges for optional incidentals (including but not limited to gratuities, parking, and other optional incidentals).

Other restrictions: This rate is not combinable with any other offers and promotions, is not available to groups and is non-commissionable. If you do not arrive at the hotel on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.

ADA - Accessible Features:

ADA Guest Room Mobility Accessible Features:

ADA rooms are available with a tub or roll in shower. Please let us know your preference and other specific requests in Notes when you reserve your room or by calling us at 1.650.697.7373. ADA rooms are equipped with:

  • Accessible doorways and route from public entrance to accessible guest rooms (at least 32-inches of clear width passage)
  • Viewports at ADA height and average height
  • Door night guards lowered
  • Doors with lever handles
  • Accessible clear floor space
  • Closed-caption televisions
  • Electrical outlets, lowered
  • Accessible bathrooms with grab rails next to toilet and in the tub or roll-in shower
  • Adjustable shower wand in front of shower and next to bench
  • Toilet seat at wheelchair height
  • Sink ADA accessible with lever faucet handle
  • Hearing impaired devices available upon request

Public Space ADA Accessible Features:

  • Accessible parking spaces and signage (car or van) with appropriate access aisle
  • An accessible route that allows for approaching and entering the hotel
  • An accessible lobby entrance with automated door or ADA push plates
  • Braille on elevator buttons and guest room numbers
  • Hotel employees will read printed/visual information to guests who are visually impaired and provide oral directions to hotel locations and instructions
  • Service animals are welcome

SFO Airport Numbers

Airport Information:                             800.435.9736

Airport Paging:                                    800.435.9736

Lost & Found:                                     650.821.7014   / SFOLostandFound@flysfo.com

Airport Travel Agency:                         650.877.0422

Bank of America (Terminal 3):             650.877.0262

Bay Area Transit Information:              650.817.1717

Customer Service                                650.821.5247

Medical Clinic:                                      650.821.5600

Parking:                                                650.821.7900

Police (Non-Emergency):                     650.821.7111

Signature Flight Support
(wheelchair assistance):                      650.877.6800

SmarteCarte:                                        650.877.0434

Travelers Aid Volunteer Info:                650.821.2735

United Airlines Wheel Chair Service    650.634.1410 / 650.634.1411

U.S. Customs and Border Protection: 650.837.2876

US Department of Agriculture:             650.821.8732

USO Center (Terminal 1):                     650.821.7613

Other

Amtrak                                                   800.872.7245

Greyhound                                             800.231.2222

Rental Cars

Alamo                                                    650.616.2400      www.alamo.com

Avis                                                        650.877.6780      www.avis.com

Budget                                                   650.877.0998      www.budget.com

Dollar                                                     650.244.4131      www.dollar.com

Enterprise at SFO                                  650.697.9200      www.enterprise.com

Hertz                                                      650.624.6600      www.hertz.com

National                                                 650.616.3000      www.nationalcar.com

Thrifty                                                    650.283.0898      www.thrifty.com

Local – will pick-up:

Enterprise – Burlingame                       650.344.6000

The Dylan at SFO is proud to have achieved TripAdvisor Choice Award twelve years in a row!